Privacy Policy

    Welcome to Optergy! Your privacy is important to us. This policy explains how we collect, use, and protect your personal information. This policy is designed to comply with international privacy laws, including those in Australia, New Zealand, Malaysia, Singapore, EU, UK, USA, and Canada.

    1. Who We Are

    Optergy is committed to protecting your personal data. This policy applies to all users globally, ensuring compliance with international privacy laws.

    2. Information We Collect

    We collect personal information to provide and improve our services. This includes:

    • Name

    • Postal address

    • Phone number

    • Email address

    • Payment details

    We also collect non-personal data through cookies and log files to enhance your experience on our website.

    3. How We Use Your Information

    We use your information to:

    • Provide customer support

    • Process orders

    • Send updates and offers (you can opt-out anytime)

    • Improve our services

    4. Legal Bases for Processing

    We process your data based on:

    • Your consent

    • The need to perform a contract

    • Legal obligations

    • Legitimate interests

    5. Your Rights

    You have rights regarding your personal data, including:

    • Access: View the data we have about you

    • Correction: Update inaccurate data

    • Deletion: Request deletion of your data

    • Restriction: Limit how we use your data

    • Portability: Transfer your data to another service

    • Objection: Object to how we use your data

    6. Cookies and Tracking

    We use cookies to improve your experience. Cookies are small files stored on your device. You can manage cookies through your browser settings.

    7. Data Security

    We use industry-standard security measures to protect your data. However, no online transmission is 100% secure.

    8. Sharing Your Information

    We only share your data with trusted partners to:

    • Provide services

    • Comply with legal obligations

    • Improve our offerings

    9. International Transfers

    Your data may be transferred internationally. We ensure your data is protected, regardless of location.

    10. Data Retention

    We keep your data only as long as necessary for our services and legal obligations.

    11. Children’s Privacy

    Our services are not for children under 16. We do not knowingly collect data from children under 16 without parental consent.

    12. Changes to This Policy

    We may update this policy. We’ll notify you of significant changes via email or a notice on our website.

    13. Contact Us

    For questions or concerns, contact us at:

    Optergy Pty Ltd
    Phone: +61 3 99187777
    Email: info@optergy.com

     

     

    Country-Specific Considerations

    Australia

    14. Complaints

    If you believe we have breached the Australian Privacy Principles, you can contact us at info@optergy.com. We will respond within 30 days.

    New Zealand

    15. New Zealand Privacy Commissioner

    For further assistance, you can contact the New Zealand Privacy Commissioner at: Office of the Privacy Commissioner
    PO Box 10-094
    Wellington 6143
    New Zealand
    Phone: 0800 803 909
    Email: enquiries@privacy.org.nz

    Malaysia

    16. Access and Correction

    To access or correct your data, please contact us at info@optergy.com We will respond within 21 days.

    Singapore

    17. Contact Our Data Protection Officer

    For inquiries, please contact our Data Protection Officer at info@optergy.com.

    EU and UK

    18. Data Protection Officer

    Our Data Protection Officer can be reached at info@optergy.com.

    19. GDPR Rights

    You have the right to lodge a complaint with a supervisory authority in the EU or UK.

    USA

    20. Do Not Sell My Personal Information

    California residents can opt-out of the sale of personal information by clicking here.

    21. Consumer Rights (CCPA)

    California residents have the right to:

    • Know what personal data is collected

    • Request deletion of personal data

    • Opt-out of the sale of personal data

    Canada

    22. Canadian Privacy Rights

    Under the Personal Information Protection and Electronic Documents Act (PIPEDA), Canadian residents have the right to:

    • Access their personal data

    • Request corrections to inaccurate data

    • Withdraw consent for data processing

    23. Contact Information for Canada

    For questions or concerns regarding your privacy in Canada, please contact us at:

    Optergy
    Phone: +61 3 99187777
    Email: info@optergy.com

     

     

    User Consent

    By using our services, you consent to our privacy policy.

     

    Optergy Web Site Privacy Policy V1.2 Last Updated 8th July 2024