We collect your personal information because it assists us in delivering a high level of customer service.
When you provide Optergy with your name, email address, mailing address or telephone number, Optergy representatives and authorized affiliates may use the provided information to alert you to product updates, special offers, updated information, new products and other Optergy information. Other than Optergy representatives and authorized affiliates, Optergy does not offer, sell, or otherwise make available any user-provided information to third parties.
Web Site and Cookies
Optergy’s website utilizes visitor log files or cookies as well as hosted tracking with our website. The information we collect is used to create a better experience on our website and within our own products. The data collected from these visitor cookies and hosted tracking does not collect any personally identifiable information and is used in aggregate form only.
Protecting Your Personal Information
Where personal information is required, the Optergy website uses Secure Sockets Layer (SSL) encryption to transmit this data. This is done to prevent the loss, misuse or alteration of the information you have offered. While Optergy strives to protect the personal information you submit to us, no data transmission over the Internet is 100% secure. Once your information has been received by Optergy, we will make our best effort to ensure the safety and security on our systems.
At times, Optergy may hire other companies to provide limited services on our behalf. Such limited services include, but are not limited to, order fulfillment, direct mail services and answering customer questions about products and services. These companies will only be provided the information they need to perform the service, and they are strictly prohibited from using that information for any other purpose.
Finally, while we will make every effort to preserve the privacy of our Partners / Reseller’s, and only of required to by law to disclose personal information.
Optergy is committed to developing long lasting relationships based on trust. As such, Optergy will do everything in its power to ensure that your right to privacy is maintained and protected.
2. Information We Collect
Optergy may request or collect personal information from online users in a variety of ways, including through online forms for ordering products and services, and other instances where users are invited to volunteer such information.
The information we collect is personal information that identifies you personally, such as:
- First & last name
- Postal address
- Telephone and fax numbers
- E-mail address
- Credit card information
- Other billing information
3. What are Cookies?
A cookie is data stored on the user’s computer tied to information about them. We may use both session ID cookies and persistent cookies. For session ID cookies, once you close your browser or log out, the cookie terminates and is erased. A persistent cookie is a small text file stored on your computer’s hard drive for an extended period of time.
Your browser’s help file contains information and instructions for removing persistent cookies. Session ID cookies may be used by Optergy to track user preferences while the user is using our Services. They also help to minimize load times and save on server processing. Persistent cookies may be used by Optergy to store whether, for example, you want your password remembered or not, and other information. Cookies used on Optergy website do not contain personally identifiable information.
4. Log Files
Like most standard websites, we use log files. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. However, none of the information stored in our log files, including but not limited to IP addresses, is linked to personally identifiable information.
5. How we use this Information
Optergy may use the personally identifiable information collected to contact customers regarding products and services offered by Optergy and, to the extent the User has agreed to it, by its trusted affiliates, independent contractors and business partners.
We may also use this information for research purposes regarding the effectiveness of our Services and marketing and sales efforts. Optergy will not in any way share this information with a third party either for free or by selling it, unless you specifically authorize such disclosures.
6. Disclosure of Information
Optergy may also disclose aggregate, anonymous, data based on information collected from users to investors and potential partners. In such cases, statistical information only will be disclosed and personally identifiable data will be kept strictly confidential. In case Optergy is sold, the information collected from users may be transferred to the new owners.
7. Special Offers and Updates
Our customers and users will occasionally receive information on products, services, special deals, and possibly a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications.
8. Service Announcements
On rare occasions it is necessary to send out a strictly service related announcement, if, for instance, our service is temporarily suspended for maintenance. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.
9. Maintenance of Information
The information provided to Optergy is saved indefinitely and may be stored on one or more databases directly or indirectly maintained by Optergy. Optergy employs industry standard security measures to protect the confidentiality of the information.
While we cannot guarantee that loss, misuse or alteration to data will not occur; we make every effort to prevent such occurrences. Any other particularly sensitive information, such as credit card numbers collected for commercial transactions, is encrypted prior to transmission by you to Optergy.
10. Credit Card Numbers
Optergy are committed to the security of our partners credit cards and for that reason no credit numbers are kept with us whatsoever. We use a National Australia Bank gateway for all our transactions.
11. Legal Disclaimer
Though we make every effort to preserve your privacy, we may need to disclose personal information when required by law, if we have a good-faith belief that such action is necessary and required to comply with a current judicial proceeding, a court order or legal process served on Optergy.
12. Your Responsibility
You are responsible for the security of the login information, such as usernames and passwords, which give you access to your private information maintained by Optergy. Make sure you keep login information in a safe place and do not share it with others.
Note that key-loggers, viruses, or other surveillance devices can intercept login information on the computers from which you access our Services, so you should take precautions regarding such devices, especially from public computers. In addition, you should always log out from any relevant Services when you are not actively using them.